In relation to the practices for dealing with customers, _____ is the next step after people in the organization have gathered information about customer needs
a. broadcasting the information collected within the organization
b. measuring customers' levels of loyalty and engagement
c. measuring customers' perceptions of satisfaction
d. using the information to create process variance
a
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It is impractical for a subordinate to "manage" a superior.
Answer the following statement true (T) or false (F)
The ________ is a nonhierarchical method that allows for later reassignment of objects to clusters to optimize an overall criterion
A) optimizing partitioning method B) sequential threshold method C) parallel threshold method D) Ward's procedure
Information about a customer's age, income, and family make-up is in the ________ category of a customer database
A) demographic B) psychographic C) geographic D) behavioral E) assessment
George offered to paint Catherine's barn for $3,000 . Catherine said she would accept the offer if George would paint the woodshed, too. At this point, they have made a valid and enforceable contract
a. True b. False Indicate whether the statement is true or false