A patient states, "My chest incision hurts. I can't walk because of the pain." The nurse responds, "You've been unable to walk because of incisional pain." The nurse's response is an example of which active listening behavior?
a. Restating
b. Reflection
c. Clarification
d. Paraphrasing
ANS: A
Restating refers to repeating in a slightly different way what the patient has said. Reflection is putting into words information received from the patient at an affective communication level. Clarification is asking a closed-ended question in response to a patient's statement to be sure it's understood. Paraphrasing refers to expressing in one's own words what one thinks the patient means.
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