Which is true of service desks run as cost centers?
A. To be successful, they typically support a wide-range of services 24 hours a day, 7 days a week.
B. They place a heavy emphasis on successfully marketing their services and generating new customers.
C. They must consistently track, in great detail, all expenses and staff effort, including overtime.
D. In the past, when they charged for customer contacts, they incurred hidden costs in peer-to-peer support.
Answer: D
You might also like to view...
Marketers generally are not obligated to include measurement in the process of creating a successful communication campaign
Indicate whether the statement is true or false
Trey Morgan is an employee who is paid monthly. For the month of January of the current year, he earned a total of $4,538. The FICA tax for social security is 6.2% of the first $128,400 earned each calendar year, and the FICA tax rate for Medicare is 1.45% of all earnings for both the employee and the employer. The amount of federal income tax withheld from his earnings was $680.70. What is the total amount of taxes withheld from the Trey's earnings?
A. $1,027.86 B. $1,375.02 C. $680.70 D. $962.06 E. $746.50
Which of the following factors influence short-term interest rates on government securities?
I. Federal Reserve actions II. interest rate risk III. expected future inflation IV. the real rate of return A) I and III only B) II and IV only C) I, II and IV only D) I, III and IV only
A court's power over the person of the defendant is referred to as:
a. default judgment b. substituted service c. defendant's authority d. in personam jurisdiction e. none of the other choices are correct