The client complains that it took the nurse 20 minutes to answer the call light. The nurse says, "We are so busy. A nurse called in sick tonight. None of us has even had supper." What does this response reflect?
1. An honest answer to the client's complaint.
2. Putting the nurse's needs above the client's needs.
3. A breach of unit confidentiality.
4. A good excuse for why it took so long to answer the call light.
Correct Answer: 2
Even though this may be the facts about what is happening on the unit, it is not a therapeutic response to the client's complaint. This answer puts the nurse's needs before those of the client. It is not the client's fault that the unit is not adequately staffed, and excuses are not a substitute for the provision of quality care. Although this response is not a breach of unit confidentiality, it is not the concern of the client. This is not a good excuse for not answering the call light in a timely manner.
You might also like to view...
The nurse is helping another nurse to take a blood pressure reading on a patient's thigh. Which action is correct regarding thigh pressure?
a. Either the popliteal or femoral vessels should be auscultated to obtain a thigh pressure. b. The best position to measure thigh pressure is the supine position with the knee slightly bent. c. If the blood pressure in the arm is high in an adolescent, then it should be compared with the thigh pressure. d. The thigh pressure is lower than the pressure in the arm, which is attributable to the distance away from the heart and the size of the popliteal vessels.
When teaching patients about the risk factors of cervical cancer, what would the nurse identify as the most important risk factor?
A) Late childbearing B) Human papillomavirus (HPV) C) Postmenopausal bleeding D) Tobacco use
A nurse is heard making this comment, "I believe human dignity is based on perceived self-worth while caring is based on perceived role in society that forms the basis of nursing practice." This nurse is:
a. demonstrating a model of human dignity. b. evaluating the relevance of Leininger's Theory. c. applying Mishel's Theory of Disease Uncertainty. d. making a proposition concerning the constructs of nursing practice.
The nurse is interviewing a woman in the clinic who thinks she might be pregnant. Which are presumptive signs of pregnancy? (Select all that apply.)
a. Amenorrhea b. Goodell's sign c. Uterine enlargement d. Fatigue e. Breast tenderness f. Fetal heart sounds heard