What is at the center of the training model provided in your textbook?
A. Analyze the training task
B. Develop training objectives
C. Determine training methods
D. Analyze organizational/trainee needs
Answer: D
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Of the following verbal messages, which is the most powerful?
a. "I'm sorry for hurting you." b. "I'm really sorry for hurting you." c. "I think I should apologize for hurting you." d. "I hurt you really bad, didn't I?"
Americans (from the United States) are strongly against conflict and work hard to avoid it.
Answer the following statement true (T) or false (F)
The university has put together a small group of people to ?nd sponsors for the annual fund
raiser. This group is called a A) forum. B) symposium. C) committee. D) panel.
Which type of example is most appropriate when audience members are already familiar with the situation, person, object, or event cited?
A) Specific example B) General example C) Hypothetical example D) Familiar example