Human services workers can best deal with clients who take their frustrations out on
the worker by _______.
A. dealing firmly with the client
B. being forewarned and prepared
C. referring the client to a different worker
D. trying to teach the client coping skills
B
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The initial contact between a case manager and an individual who is seeking services is a time when:
A. the case manager begins to develop a plan of service for the individual. B. the case manager makes arrangements for services needed by the individual. C. the case manager gathers basic information and gets to know the individual. D. the case manager provides a therapeutic intervention to meet the needs of the individual.
Psychiatric disorders are listed in the Diagnostic and Statistical Manual of Mental Disorders
(DSM-IV TR). Indicate whether the statement is true or false
According to Maslow's hierarchy, the needs for stability and order in life are classified as:
A) physiological needs. B) safety needs. C) belongingness and love needs. D) esteem needs.
Which of the following is NOT an example of noticing nonverbal communication?
A) ?You notice your client speaking faster and at a higher pitch. B) ?You notice that your client mostly looks at the floor during your sessions. C) ?You notice that your client sits with slumped shoulders. D) ?You notice your client tends to talk about the stress he is experiencing at work.