Which quality control approach is benchmarking a part of?
A) Six Sigma
B) ISO 9000 Series
C) total quality management (TQM)
D) statistical process control
E) use of Gantt charts
Answer: C
Explanation: C) Accurate standards are used to identify and eliminate problems. TQM organizations are always alert to how competitors do things better, then try to improve on them—an activity known as benchmarking.
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