Falling in love is, for Whitaker, an excellent example of a symbolic experience because:

A. While the content of it cannot stand up to scrutiny, it nonetheless leads to a change the individual’s way of living and interpersonal relationships
B. The experience is transitory and, like a flag, people are willing to go to war for it—even with each other
C. It is just a small part of the larger experience of love for humanity that gets expressed and learned in a specific, if only symbolic, relationship
D. None of the above


ANS: A

Social Work & Human Services

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Social Work & Human Services

No matter how brief the contact:

a. engagement processes are vital for they make it more likely that the communication to follow will be productive. b. it is important to get all the forms, paperwork, and client information collected. c. the social worker must use the practice strategies to help in the facilitation of change before the end of the work. d. clients should engage in changing of their problem in psychosocial functioning.

Social Work & Human Services

How could the decision to falsely report RCA-ES clients’ educational hours, essentially committing welfare fraud, hurt the agency? How could this hurt Pathfinders’ clients? What repercussions might this have for the DHS staff?

Nathan Bierwirth, BSW, worked as an employment counselor for Pathfinders Social Services, a nonprofit agency serving the Minneapolis metropolitan area. Pathfinders provided employment services for people leaving welfare, persons with disabilities, the homeless, and immigrants, refugees, and asylees. Part of Nathan’s caseload consisted of newly arrived refugees enrolled in Minnesota’s time-limited Refugee Cash Assistance–Employment Services (RCA-ES) program. Individualized Employment Plans (EPs) helped refugees transition from welfare to employment and self-sufficiency. EPs required a minimum of 35 hours per week of RCA-ES–approved activities, including employment services and formal education (limited to 20 hours per week). Nathan’s client, Ayana Tuma, a refugee from Ethiopia, had no educational or work experience and knew no English. This prevented her from effectively participating in employment service classes, so she enrolled in a full-time English as a Second Language (ESL) program. When Hennepin County audited Pathfinders, clients like Ayana, who exceeded the 20 hour instruction limit, could be sanctioned and even terminated from the program. As the audit approached, Nathan wondered if he should report Ayana’s ESL hours accurately or falsify her Employment Plan.

Social Work & Human Services