Answer the following statements true (T) or false (F)
1. Gulf Satellite has restructured its procedures for service calls, reducing the number of steps involved so that employees can finish each call faster. Gulf has engaged in reduced cycle time.
2. Though ISO 9000 can help a company improve its processes, unfortunately this quality designation is only accepted currently by the United States.
3. According to Six Sigma, 99% perfect is the threshold for accepting defects in manufacturing and service-related products.
4. Lean Six Sigma focuses on problem solving and performance improvement.
1. TRUE
TQM puts emphasis on increasing the speed with which an organization's operations and processes can be performed. This is known as reduced cycle time, or reduction in steps in a work process, such as fewer authorization steps required to grant a contract to a supplier.
2. FALSE
The ISO 9000 designation is now recognized by more than 100 countries around the world, and a quarter of the corporations around the globe insist that suppliers have ISO 9000 certification.
3. FALSE
Six Sigma means being 99.9997% perfect. By contrast, Three Sigma or Four Sigma means settling for 99% perfect, which is the equivalent of no electricity for 7 hours each month, two short or long landings per day at each major airport, or 5,000 incorrect surgical operations per week.
4. TRUE
Lean Six Sigma focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project.
You might also like to view...
When a retail customer senses a sudden urge that simply can't be ignored, the customer is experiencing unplanned buying
Indicate whether the statement is true or false
Identify the infinitive phrase in the sentence. Paula called to confirm my appointment
Oxtren, Inc is a tools wholesaler. Oxtren sent M&E Tools a purchase order offering to buy 200 Model 308 milling & drilling machines with R-8 spindles. The purchase order stated the credit term to be 2% discount if payment was made in 10 days, with the
full amount due in 30 days. M&E responded with an acceptance form accepting the offer. The acceptance form, however, stated that full payment was due on delivery and that disputes under the contract would be settled by arbitration. (A) Do the parties have an agreement? (B) What is the payment term? (C) Is the arbitration clause part of the agreement?
A fast-food retailer that acquired a spice manufacturer would be practicing backward integration
Indicate whether the statement is true or false