The most important determinant of service quality is ________ which refers to the ability to perform the promised service dependably and accurately

A) empathy
B) assurance
C) responsiveness
D) reliability
E) tangibles


D

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Omar lives in the vicinity of a coal refinery. The pollutants from the refinery deposit a coat of soot on everything in the surrounding areas. In order to regulate the pollution from the refinery, Omar can file an action based on ________

A) nuisance B) invasion of privacy C) inflicted distress D) assault

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It is difficult to keep politics out of decisions about which crimes to prosecute because:

a. many state and local prosecutors are political positions b. many state prosecutors have been shown to take bribes c. many police fail to report crimes d. judges are worried about getting reelected e. none of the other choices are correct

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________ refers to social networking where members converse and connect with one another using cell phones or other mobile devices

Fill in the blank(s) with correct word

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Lars was charged 10.5% interest and paid $475 interest on a simple interest loan for 30 days from his local bank. How much did he borrow? Use exact interest. (Round to the nearest cent)

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