____ is/are the most expensive component of a service desk.

A. People
B. Technology
C. Building and maintaining processes
D. Gathering and maintaining information


Answer: A

Business

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A classic study of legal disputes and grievances suggested that these disputes tend to be transformed through a process of "naming, blaming, and claiming." When do each of these occur?

What will be an ideal response?

Business

The basis for both U.S. GAAP and IFRS requirements for income tax accounting for financial reporting purposes focuses on which of the following financial reporting objectives?

a. recognizing the amount of taxes payable in the current year, only. b. recognizing deferred tax assets and deferred tax liabilities for the future income tax consequences of temporary differences, only. c. recognizing the amount of taxes payable in the current year, and recognizing deferred tax assets and deferred tax liabilities for the future income tax consequences of temporary differences. d. recognizing deferred tax assets and deferred tax liabilities for the future income tax consequences of permanent differences, only. e. recognizing the amount of taxes payable in the current year, and recognizing deferred tax assets and deferred tax liabilities for the future income tax consequences of permanent differences.

Business

When actual overhead cost exceeds the overhead applied, overhead is said to be overapplied.

Answer the following statement true (T) or false (F)

Business

Which of the following best summarizes the provisions of the Federal Register Act of 1933?

A) It mandates the publication of all notices of federal agency meetings, proposed regulations, and final regulations in the Federal Register. B) It requires that corporations be registered with the Secretary of State in the state of their incorporation. C) It requires each agency headed by a collegiate body to hold every portion of a business meeting open to public attendance. D) It requires that patents and trademarks be registered in the Federal Register with the U.S. Patent Office.

Business