The director of nursing (DON) of a hospital is concerned about communication problems among different professionals that seem to lead to patient care problems. What action by the DON would be most appropriate?
a. Call a meeting of the managers from all the professional areas.
b. Develop a task force to encourage better communication.
c. Host informal sessions where professionals can clarify their roles.
d. Institute formal communication channels between groups.
C
Lack of interprofessional understanding is cited as a significant impediment to communication. The DON can best approach this by hosting sessions in which different professional clarify their roles within the health care system. Calling a meeting of managers may or may not produce beneficial results. "Developing better communication" is vague. Formal communication channels are not likely to reduce the lack of intraprofessional understanding.
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