Spatial layout refers to the ability of items to facilitate the performance of service transactions
Indicate whether the statement is true or false
False
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Recent protests against World Bank operations involve complaints that the World Bank (1) supports countries that permit sweatshop labor or restrict religious freedom, and (2)
A. financially assists al Qaeda–linked governments. B. encourages fraudulent lending practices in Latin America. C. ignores major human-rights violations in western Africa. D. institutes an unfavorable balance of payments in developing nations. E. finances projects that could damage the ecosystem.
The skills and capabilities that give the organization advantages in executing strategies in pursuit of its mission are known as
A. organizational strengths. B. organizational opportunities. C. organizational threats. D. organizational weaknesses. E. competitive strategies.
The extent to which an employee identifies with an organization and is committed to its goals is called
A. job involvement. B. job performance. C. organizational commitment. D. job satisfaction. E. job enrichment.
Richard wants to know how his company handles late lunches but does not want to ask anyone. Instead, he watches others take late lunches and observes the manager’s reaction. Richard is
a. using surveillance. b. observing. c. spying. d. indirectly questioning.