Which of the following would be defined as the ability or skill to perceive, assess and manage the emotions of one's self and others?
A. Empathy
B. Emotional stability
C. Emotional intelligence
D. Coolness under pressure
E. Management sensitivity
Answer: C
You might also like to view...
Kristy visited a car showroom as she wanted to buy a new car. While she was looking at a new range of compact luxury sport sedans on display, Edward, the salesperson, asked Kristy, "Which one do you like, the red one or the black?" "Black," she replied. "Great, I will write it up!" responded Edward. Kristy was upset as she felt that she was being tricked into making a commitment. Which of the following traditional closing methods was used by Edward in this scenario?
A. The standing-room-only close B. The benefit-in-reserve close C. The minor-point close D. The assumptive close E. The emotional close
Explaining the construction, appearance, and feel of a new product to a customer would be using
A) de?nitions B) examples C) comparisons D) descriptions
Debtors are interested in the times-interest-earned ratio because they want to
A) know what rate of interest the corporation is paying B) have adequate protection against a potential drop in earnings jeopardizing their interest payments C) be sure their debt is backed by collateral D) know the tax effect of lending to a corporation
Firms that use social media for promotion try to create content that attracts attention and encourages readers to share the content with their social networks.
Answer the following statement true (T) or false (F)