What is a speech of goodwill, and what does it accomplish? Name two subtypes and give an example of each
What will be an ideal response?
The goodwill speechis part information and part persuasion. It informs the audience about a product, company, profession, institution, or person. But beneath the surface, it persuades by promoting an image – by creating a positive attitude and good feeling toward this person or thing. Two special types are: 1) the speech of self-justification – the speaker attempts to rationalize or justify his or her actions; and 2) the speech of apology – the speaker apologizes for some transgression and tries to restore his or her credibility.
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The book offers six guidelines for effective apologies. Discuss four of these guidelines and then provide an example of an apology applying these guidelines
What will be an ideal response?
Roxanne’s mood was affected by the excellent service she received at the coffee shop. This is best explained by the concept of
a. social conventions. b. emotional contagion. c. reappraisal. d. emotion labor. e. emotional memory.
Geert Hofstede and Edward T. Hall pioneered the study of
A. demographics. B. context. C. cultural values. D. modern public speaking techniques.
Noelle-Neumann believes that the media provide sometimes biased ________ so people can confidently speak about a subject.
A. evidence and background B. demonstrations C. words and phrases D. confirmation of opinions