What is the office grapevine? What is the proper etiquette if you have heard through the grapevine that a colleague is being laid off?
What will be an ideal response?
Every organization has an informal communication network, or grapevine. The grapevine extends throughout the company, wherever two people get together and talk about their jobs, the organization, and other topics on their minds.
If you've heard through the grapevine that a colleague is getting laid off:
- Wait for the colleague to introduce the topic
- If they seem angry or indignant, express your support and discourage vengeful actions such as sending a former employer an accusatory e-mail
- Encourage your colleague to assess their strengths, not concentrate on mistakes or failures
- Feel free to share job leads and provide books and articles, but don't offer client contacts or other types of references if you don't feel comfortable giving them
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Which of the following industries would you expect to have, on average, high asset turnover and low profit margin?
a. Hotels b. Grocery stores c. Utilities d. Oil and Gas extraction
If you must refuse a claim because the customer was at fault, which of the following might help maintain customer loyalty?
A) Explain the company policy and use that as the reason for the refusal B) Explain the reason behind the policy and refusal C) Be polite in stating the refusal D) Offer clear and reasonable alternatives E) Offer discounts on future transactions
Identify three common occurrences that contribute to distortions of information about what is really occurring in the supply chain
What will be an ideal response?
Firelite Corporation wants to purchase all of the assets of Glo Power Products, Inc. Helen is a Glo Power shareholder. The approval of Helen and other Glo Power shareholders is necessary
A. in all circumstances. B. in no circumstances. C. only if Firelite plans to pay with unauthorized, unissued stock. D. only if the purchase extends Firelite's control over more assets.