Which of the following completes the sentence, ‘______ embraces software and processes that include the collective intelligence of a firm’s customers to more finely tune the offer and build intimacy between an organization and its customers.'?
a. Data mining.
b. Social CRM.
c. Algorithmic marketing.
d. Service recovery.
e. Data warehousing.
b. Social CRM.
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In an organizational setting, discipline should be viewed as a way of correcting poor performance rather than as a punishment.
Answer the following statement true (T) or false (F)
A popular haberdashery could take a customer's measurements in the afternoon and produce a dandy suit ready for customer pickup by next morning. Their competitive priority was:
A) variety. B) top quality. C) delivery speed. D) on-time delivery.
The terms "foreseeability" and "proximate cause" are associated with the tort of
a. conversion. b. trespass. c. slander. d. negligence.
Alice Kitchen's, Inc. bonds have a 10% coupon rate with semiannual coupon payments. They have
12 1/2 years to maturity and a par value of $1,000. Compute the value of Alice's bonds if investors' required rate of return is 8%. A) $1,156.22 B) $1,084.44 C) $1,239.33 D) $1,137.10