Answer the following statement(s) true (T) or false (F)
1. A negative lower control limt for a P chart should be truncated to zero.
2. Process control refers to the measurement of the ability of a process to consistently produce a product or service within design specifications.
3. Acceptance sampling relies on the inspection of every unit in a shipment.
4. Seven Sigma is a quality philosophy used to achieve a firm’s strategic initiatives.
1. True
2. False
3. False
4. False
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The following are examples of commodity assets except
a. network management b. systems operations c. systems development d. server maintenance
Answer the following statements true (T) or false (F)
1. On-the-job training generally works by having two new employees work together to learn the job. 2. Career paths should be visible only to upper management who will make decisions about which employees to encourage. 3. Effective training should lead to behavioral change. 4. Guest and employee feedback can contribute to the effectiveness of training programs.
The asset turnover ratio is computed as:
a. net operating income divided by average operating assets. b. average operating assets divided by sales. c. sales divided by average operating assets. d. net operating income divided by sales.
Which of the following is one of the characteristics of services?
A. separability B. tangibility C. variability D. reparability E. durability