Answer the following statements true (T) or false (F)
1. The stronger the culture, the less reliant the organization needs to be on bureaucratic management controls found in traditional industrial organizations.
2. If an organization’s culture is strong, it becomes another core competency.
3. When any manager ignores an employee action that impacts the “show” or guest experience, this does not affect other employees.
4. Once employees have been trained, hospitality managers need not spend time and energy on reminding their existing employees of the cultural values.
5. People in open-culture organizations need more time to adapt to changes in customer expectations.
1. True
2. True
3. False
4. False
5. False
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Writers achieve emphasis in documents by working with position and ______________
a. appearance b. definition c. syntax d. coordination
Answer the following statements true (T) or false (F)
1. Nonverbal information can be a problem in an interview because interviews are generally short and intensive. 2. The most pervasive communication barrier during an interview results from hierarchical rank. 3. Time and place don’t have an impact on the success of an interview. 4. Managers should check to be sure that the interviewee agrees with the interview’s purpose rather than assuming agreement.
In a(n) ______ model, the seasonal indices are added to the projected trend data to create a combined forecast.
A. additive B. multiplicative C. subtractive D. trend-adjusted
A professor at a local university noted that the exam grades of her students were normally distributed with a mean of 73 and a standard deviation of 11 . Students who made 57.93 or lower on the exam failed the course. What percent of students failed the course?
a. 8.53% b. 18.53% c. 91.47% d. 0.853%