Two nurses are discussing a new patient during report. They discover that she has the staff divided on their opinion of her. One group has had very positive interactions with her and find her to be very cooperative
The other group has had a difficult time in gaining her compliance in treatment interventions. What action would be most appropriate in dealing with this situation? a. Provide consistent limit setting with the client.
b. Assign the staff with the positive interactions to the client's care.
c. Work with the group experiencing the negative interactions to maintain an accepting attitude.
d. Take away privileges from the client until she changes her behavior.
A
Clients use a technique called splitting, emotionally dividing the staff by complimenting one group and degrading another. Consistent limit setting and reinforcement help clients to define their limits, but care providers must keep in mind their own therapeutic boundaries and communicate with each other frequently.
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