A nurse manager is looking for ways to improve the cultural competency of unit staff. Which action would help the manager accomplish this?
a. Propose voluntary cultural competence training.
b. Hire bicultural clinical and administrative staff.
c. Hire staff from the same ethnic back-ground.
d. Avoid issues pertaining to cultural com-petence.
B
The nurse manager can improve the staff's cultural competence by hiring bicultural clinical and administrative staff to improve education, care delivery, and outcomes. The nurse manager should also propose mandatory cultural competence training and hire staff from different ethnic backgrounds.
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