Why might it be more effective to use deep acting instead of surface acting when engaging in emotional labor?
What will be an ideal response?
*Surface acting occurs when a person suppresses his or her true feelings while displaying the
organizationally desirable ones
*Using deep acting you try to change your actual emotions to better match the emotions your employer
requires in the situation
*People who amplify positive emotions through deep acting will generate a favorable response from
others, which decreases work strain; yet those who display high levels of anger or contempt will receive a
negative response, thus increasing work strain. Similarly, those who put on a fake display of surface
acting will also receive an unfavorable response from others, which again increases work strain
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Indicate whether the statement is true or false.
Which of the following variable interests entitles a holder to residual profits, losses, and dividends?
A. Lease residual value guarantees B. Common stock C. Asset purchase options D. Subordinated debt instruments E. Participation rights
Which of the following statements is CORRECT?
A. The NPV method assumes that cash flows will be reinvested at the risk-free rate, while the IRR method assumes reinvestment at the IRR. B. The NPV method assumes that cash flows will be reinvested at the cost of capital, while the IRR method assumes reinvestment at the risk-free rate. C. The NPV method does not consider all relevant cash flows, particularly cash flows beyond the payback period. D. The IRR method does not consider all relevant cash flows, particularly cash flows beyond the payback period. E. The NPV method assumes that cash flows will be reinvested at the cost of capital, while the IRR method assumes reinvestment at the IRR.
Branding is good for some consumers because it
A. makes shopping easier. B. provides dependable guides to product quality. C. connects the product with the benefits the consumer expects. D. helps assure regular satisfaction. E. All these answers are correct.