What is ROI, how is it calculated, and what are some relative pros and cons of it as a measure?

What will be an ideal response?


: ROI relates program profits to invested capital. It does so in terms of a ratio in which the numerator expresses some measure of profit related to a project, and the denominator represents the initial investment in a program (Cascio, Boudreau, & Fink, in press). Suppose, for example, an organization invests $80,000 to design and deliver a wellness program. The program provides a total annual savings of $240,000 in terms of reduced sick days and improved health. The ROI is therefore $240,000 – $80,000/$80,000 ´ 100%, or 200%. Its net benefit per dollar spent is therefore 2:1. At a broader level, ROI has both advantages and disadvantages. Its major advantage is that it is simple and widely accepted. It blends in one number all the major ingredients of profitability, and it can be compared with other investment opportunities. On the other hand, it suffers from two major disadvantages. One, although the logic of ROI analysis appears straightforward, there is much subjectivity in determining the inflow of returns produced by an investment, how the inflows and outflows occur in each future time period, and how much what occurs in future time periods should be “discounted” to reflect greater risk and price inflation (Boudreau & Ramstad, 2006).
Two, typical ROI calculations focus on one HR investment at a time and fail to consider how those investments work together as a portfolio (Boudreau & Ramstad, 2007). Training may produce value beyond its cost, but would that value be even higher if it were combined with proper investments in individual incentives related to the training outcomes? As a general conclusion, ROI is best used when measurable outcomes are available (e.g., reductions in errors, sick days, or accidents), the training can be linked to an organization-wide strategy (e.g., cost reduction, improved customer service), it has management’s interest, and it is attended by many employees (Noe, 2017).

Legal Studies & Paralegal

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Legal Studies & Paralegal