Answer the following statements true (T) or false (F)
1. Low quality and low cost, and high quality and high cost, bring about the same perceived value to the guest.
2. The guest experience usually has only one moment of truth.
3. Service is largely intangible.
4. Service quality is most reliably defined by managers, auditors, and rating organizations.
1. True
2. False
3. True
4. False
You might also like to view...
A special journal is ________.
A) an accounting journal designed to record one specific type of transaction B) an accounting journal that holds individual accounts that support a specific general ledger account C) a record of accounts that provides supporting details on individual balances, the total of which appears in a general ledger account D) a created list of the accounts used by a business entity to define each class of items for which cash is spent or received
Which one of the following individuals or entities is ineligible to be an S corporation shareholder?
A. resident alien of the United States B. a voting trust where all of the beneficiaries are U.S. citizens C. a partnership where all of the partners are U.S. citizens D. an estate
The Fifth Amendment would protect a defendant from having to have his photograph taken, since this would be a type of communication
Indicate whether the statement is true or false
Scenario 9.2 Use the following to answer the questions. Regardless of their age, income, or gender, an increasing number of people are turning to the Internet to search for information, products, people, news, maps, entertainment, and whatever else you can think of. At the forefront of this massive search is Google; accompanying Google are social media sites such as Facebook, Twitter, and Pinterest. Google has developed methods for making information useful to all types of Internet users. Some users want to critique the information, some just want to read the information, and some want to be the information writers. Facebook, originally used as a social networking application, is now picked up by retailers, brands, celebrities, churches, political campaigns, and nonprofit agencies.
Twitter is a more real-time site and, as is Pinterest, a more personally-affiliated medium. Refer to Scenario 9.2. Which of the media below would be best for the American Red Cross to use in developing relationships with blood donors, and in soliciting funds for storm-ravaged communities as a result of floods and fires? A. Google B. TV C. YouTube D. Facebook E. Twitter