What statement, made in the morning shift report, would help an effective manager develop trust on the nursing unit?
1. "I know I told you that you could have the weekend off, but I really need you to work."
2. "The others work many extra shifts, why can't you?"
3. "I'm sorry, but I do not have a nurse to spare today to help on your unit. I cannot make a change now, but we should talk further about schedules and needs."
4. "I can't believe you need help with such a simple task. Didn't you learn that in school?"
3
Explanation: 1. To develop trust, managers who make promises to staff must keep the promise.
2. This statement implies that the staff nurse is not a team player. It also sets up one nurse against the remainder of the staff. Effective managers must be fair and supportive with all staff.
3. This manager is standing up for staff by not allowing another unit to take a nurse today.
4. This statement is belittling to the staff nurse. This attitude does not demonstrate trust that staff performances will be effective.
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