Having changed something about yourself, how would you encourage someone else to make a change?

Question

What will be an ideal response?

Answer 1

Leadership must communicate to the employees the desired change and motivate individuals to make the change. People resist change because humans are control-oriented and when their environments are disrupted, they perceive that they have lost the ability to control their lives. Resistance to change can be based on the individual's frame of reference, their individual values, emotions, knowledge, and behavior. Leaders need to understand that resistance to change is a natural human reaction. Effective leaders know that in order for change to occur, resistance to those changes must be expected and planned for. Leaders must clearly communicate the new expectations and the reasons behind the changes so that people understand why they are being asked to change. Effective leaders provide training and time to make the change. They also structure their reward system to support the change. Effective leaders realize that employees mold their behavior according to their interpretations of the signals leadership sends them. These signals may come from policies, requests, edicts, or from the day-to-day actions taken by leadership. Effective leaders recognize that actions speak louder than words. Communicating through leadership actions and examples is paramount to changing behavior. Effective leaders recognize that the tools need to be in place to support the desired change. To maximize the change process, effective leaders ensure that the worker/machine/computer interface, as well as the worker-to-worker interface, is compatible with the needs, capabilities, and limitations of the worker. Further, effective leaders ensure that the reward system matches the desired expectations in order to change behavior. Alignment must exist between rewards, expectations, leadership actions, and customer needs. Both rewards and punishments must reinforce behavior expectations.