Today, ________ of hiring managers use social media as part of their screening processes
A) ?about 25 percent
B) about 50 percent
C) about 75 percent
D) over 90 percent
D
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Which link in the service profit chain emphasizes superior employee selection and training?
A) healthy service profits and growth B) satisfied and loyal customers C) greater service value D) satisfied and productive service employees E) internal service quality
FOB shipping point refers to transportation charges that are paid by the buyer
Indicate whether the statement is true or false
Based on your analysis of the ease of entry into the pizza segment of the restaurant industry, your friends have decided to move forward with their plan to open a pizza parlor and delivery service within walking distance of your campus. Before they finalize the product mix for their restaurant, they have asked you to identify the competitive pressures stemming from the threat of substitutes for the pizza segment of the restaurant industry. What would your report to them include?
What will be an ideal response?
______________ is use of incentives to influence the actions of others.
a. Coercive power b. Legitimate power c. Expert power d. Reward power