The daughter of an older adult female client has asked the nurse why a urine specimen was collected from her mother earlier that morning. How can the nurse best respond to the daughter's query?
A) "We want to test your mother's urine to make sure she doesn't have a urinary tract infection."
B) "Your mother's doctor ordered a urine C&S to rule out a UTI."
C) "We want to do everything we can to get your mother healthy again."
D) "Sometimes sick urine can make the whole person sick, and this might be causing her fever."
Ans: A
In order to communicate effectively, the nurse needs to avoid the use of jargon or abbreviations ("C&S") that are unfamiliar to those outside the health care system. At the same time, accuracy is important, and vague and "dumbed-down" answers ("we want to do everything we can," "sick urine") are inappropriate.
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