When troubleshooting a computer problem by talking to a user over the telephone, when would open-ended questions (requiring the user to answer in their own words) be most appropriate?
What will be an ideal response?
When troubleshooting a computer problem over the telephone, if the user seems to be confused about what is happening, open-ended questions will allow him or her to explain in his or her own words what is going on.
You might also like to view...
When an unusual situation or error occurs, then the ________ statement is executed.
a. try b. throw c. error d. exiting
Performing each step of an algorithm by hand the same as a computer would to verify the algorithm is correct is called a(n) __________.
a. step-wise refinement b. desk check c. top-down design d. program maintenance e. software development
The ________ Date Format field property formats the date as 9-Nov-15
A) Short B) Long C) General D) Medium
Selections that are added to the clipboard using cut or copy can only be pasted within the original document
Indicate whether the statement is true or false