Effective managers can influence the strength of staff values by all of the following EXCEPT:
A) by providing monetary incentives
B) by ensuring that work quality encompasses both service delivery and outcome
C) by emphasizing the importance of meeting the needs of service consumers
D) stressing job ownership
Ans: A
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Universal social services are provided to members of society based on their income or means
a. True b. False
Groups of individuals who seek more than incremental change in public
policy are called: A. Policy entrepreneurs B. Policy supporters C. Political activists D. Social reformers
All of the following are interpretations of resistance EXCEPT: a. The counselor-client relationship has not been sufficiently established
b. The counselor does not have a sufficient understanding of the client's world. c. The client is mandated to service. d. The counselor and client have not reached a mutually agreed-upon goal.
Persons demonstrating an externalized coping style would likely engage in all EXCEPT which of the following behaviors?
a. "Mouthing off" when angry or upset b. Worrying about an anticipated confrontation c. Physical altercations with others d. Berating one's children or co-workers