A nurse can best communicate to a patient an interest in listening by:
a. restating the feeling or thought the patient has expressed.
b. asking a direct question, such as "Do you feel guilty?"
c. expressing an opinion about the patient's problem.
d. saying "I understand what you're saying."
A
Restating communicates to the patient that the nurse is listening and allows the patient to validate the nurse's understanding of what has been communicated. Restating is an active listening technique. Judgments should be suspended in a nurse-patient relationship. Closed-ended questions ask for specific information rather than showing understanding.
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