Companies should actively solicit feedback for the following reason(s):
A) dissatisfied customers tell many others thus creating negative ripple effects.
B) on average, one customer in four is dissatisfied with some aspect of a typical transaction.
C) only 5 percent of unhappy customers will complain to the company.
D) All of the above are good reasons for getting corrective feedback.
D) All of the above are good reasons for getting corrective feedback.
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________ formulated the law of effect.
A. Peter Drucker B. Abraham Maslow C. Michael Porter D. Russell Lincoln Ackoff E. Edward Thorndike
French employees typically do not expect to participate in decision making to the same extent as U.S. or Swedish employees. This may be partially because:
a. France is a high power distance culture b. U.S. and Swedish employees are often better trained c. France is less collectivistic that the U.S. or Sweden d. the French are not comfortable with uncertainty
Explain each element in the SLATES model
What will be an ideal response?
What could a founder do to make a succession plan successful? Using the Three-Circle Model of Family Firms, identify issues the founder should discuss with each group.
What will be an ideal response?