Think about an upcoming conversation you will have following all five steps in the process. What will you say at each step? What do you predict the other person will do? List out the statements and cues that might be used during the conversation
What will be an ideal response?
opening, feedforward, business, feedback, closing
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If you've just finished an important or complicated point in your speech you might add a(n) ________ to remind your audience of its highlights
Fill in the blank(s) with correct word
What type of model has replaced the communication model as the best theoretical underpinning of public relations?
a. postmodern b. symmetrical c. behavioral d. conflict
When Stefan's mother hands him a rejection letter from the college he had been dreaming of attending for four years, Stefan shrugs and says that he didn't really want to go to that college anyway. He asserts that he had already decided to go to his second-choice school, which had accepted him a week earlier. Stefan is most likely employing a defense mechanism because he views the rejection letter as a
A. face need. B. threat to his self-esteem. C. face-saving act. D. face-threatening act.
Which of the following is a useful strategy for combatting self-focus?
A) Attend only to messages that you will find interesting. B) Focus on your agenda in the listening situation. C) Concentrate and stay focused on the message. D) Listen intently without giving feedback.