Every service shop should have someone responsible for customer satisfaction follow-up contacts because ________
A) Customers usually tell you when they are not happy with their repairs or their bill.
B) You need to be sure that most of your customers are not satisfied.
C) You have got to have some sort of job in the shop for the owner's son to do.
D) Customers usually will not tell you if they are unhappy, they just go somewhere else and tell their friends.
D
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Settlement of foundations causes stresses in the structural frame of the building when the settlement is
A) caused by live loads. B) caused by lateral loads. C) large and uniform over the entire foundation area. D) caused by dead loads. E) nonuniform over the foundation area.
The ____________________ determines much of the usefulness of fuel cells and whether they can be used in most applications at all.
Fill in the blank(s) with the appropriate word(s).
What controls when manual backseating valves open and close?
A) They open every time the unit starts up and close immediately upon shutdown. B) They open and close by a wireless Bluetooth signal. C) They open when hoses with depressors are connected and disconnected to them. D) They open when they are backseat cracked and close when they are backseated.
The ____ roll between the inner and outer rings.
A. races B. rolling elements C. separators D. lubricators