We need to ____ the fact that our financial records will be more closely examined by auditors
A) accept
B) except
A
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Customer complaints are opportunities for building customer loyalty
Indicate whether the statement is true or false
A customer at Jaquine, a French restaurant, complains to Brent, the owner, about a specialty dessert being unacceptable. Brent inspects the dessert and finds that the brie, a type of cheese, used in the dessert is overripe. Brent questions the new pastry chef, Mason, who acknowledges he should have substituted another type of cheese for the brie. Brent analyzes the situation and concludes that Mason should be put through additional training to avoid such mistakes in the future. What type of analysis has Brent performed in this situation?
A. a person analysis B. a needs assessment C. an organization analysis D. a task analysis E. a specialized skills assessment
In the context of using groups to improve decision making, unlike a-type conflicts, c-type conflicts:
A. disqualify the use of critics. B. often result in anger and resentment. C. can be created by using the devil's advocacy approach. D. involve the use of statements that focus on individuals.
________ are areas in international airports and harbors where travelers can buy goods free of local sales and excise taxes
A. Free retail zones B. Export processing zones C. Bonded warehouses D. Foreign priority sectors