The manager of a small clinic has cross-trained the nurses to perform electrocardiogram (ECG) testing, phlebotomy, and some respiratory therapy interventions. This clinic is providing client-focused care. Which are the benefits of this delivery model?

Question

Select all that apply.
A) Collaboration among many disciplines in providing client care
B) Decreased steps to provide client care
C) Decreased personnel required to provide client care
D) Ease in tracking client progress
E) Cost-effective care resulting in improved outcomes

Answer 1

Answer: B, C

Client-focused care is a delivery model that brings all services and care providers to the client. Activities provided by auxiliary personnel (physical therapy, respiratory therapy, ECG testing, and phlebotomy) are moved close to the client, thereby decreasing the number of personnel involved and the number of steps to get the work done. Managed care focuses on cost-effective, quality care, which results in decreased costs and improved outcomes. Case management is a way to integrate healthcare services for individuals or groups and involves multidisciplinary teams that assume collaborative responsibility for planning, assessing needs, and coordinating, implementing, and evaluating care. Critical pathways are used to track the client's progress in case management.