Describe the procedures for effective selling. How do the qualities of the

salesperson help determine a positive outcome?



What will be an ideal response?


Procedures for effective selling are greeting and offering assistance either in person or
on the phone to determine the customer's needs. The sales person should then explain
the product or service in terms of how it will benefit the customer and solicit questions
from the customer. It is important to remember that everyone in the business is in
customer service, regardless of his or her position in the company.

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A _____ is a smooth flat-edged piece of steel used to smooth mortar and form flush, flat joints.

A. sled runner B. striking tool C. striking iron D. slicker

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Indicate whether the statement is true or false

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Emacs is a modal editor.

Answer the following statement true (T) or false (F)

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An instrument called a clamp-on ammeter is so called because the tongs can be clamped around a single wire.

Answer the following statement true (T) or false (F)

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