Summarize the skills and knowledge managers need to manage globally.
What will be an ideal response?
Student answers will vary but should demonstrate accurate understanding of the skills that predict expatriate success. End-state dimensions include sensitivity to cultural differences, business knowledge, courage to take a stand, ability to bring out the best in people, acting with integrity, being insightful, being committed to success, and taking risks. Learning-oriented dimensions include using feedback, being culturally adventurous, seeking opportunities to learn, being open to criticism, seeking feedback, and being flexible. Managers overseeing expatriates should use the following guidelines: structure assignments clearly, create clear job objectives, develop performance measurements based on objectives, use effective, validated selection and screening criteria, prepare expatriates and families for assignments, create a vehicle for ongoing communication with expatriates, anticipate repatriation to facilitate reentry when they come back home, and consider developing a mentor program that will help monitor and intervene in case of trouble.
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