Collaborative partnership endeavors are bound to have issues and concerns that may lead to conflict. Conflict resolution skills can help individuals get past the conflict and move forward positively. Identify the common situations that conflict can arise from, as stated in the chapter, and then indicate what conflict resolution skills provided in the chapter could be helpful in solving the disagreement.
What will be an ideal response?
Ans: Answers to this question will vary but should include elements of the following: Situations from which conflict can arise: (a) people perceiving they are forced into the relationship, (b) roles are not clearly defined, (c) clash of philosophies, (d) levels of experience do not match, (e) resistance to change, (f) and power struggles.
Helpful guidelines for conflict resolution: (a) Conflict will not go away so discuss the issue; (b) use feelings phrases when confronting it, such as “I feel . . .”; (c) avoid judgment or accusation; (d) maintain open and ongoing communication; (e) use of active listening skills; (f) make sure there is enough time to discuss; (g) use problem-solving steps to identify a plan; and (h) recognize that not all conflict can be resolved.
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