After developing a clear purpose, what is the next step in preparing to write the negative message?
A) Being upfront and honest with those you need to send the message to
B) Sharing the unwelcome news
C) Writing a message that is sensitive and honest
D) Gathering information the audience needs to understand and accept the message
E) Choosing the channel and the medium
Answer: D
Explanation: D) To minimize the damage to business relationships and to encourage the acceptance of your message, plan carefully. With a clear purpose and your audience's needs in mind, gather the information your audience will need in order to understand and accept your message.
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