What is the most accurate statement about apologizing in an adjustment message?
A) If you apologize, use a standard phrase such as We apologize for any inconvenience we may have caused.
B) Apologies should be avoided because they are counterproductive.
C) People like to hear apologies. It raises their self-esteem, shows the humility of the writer, and acts as a form of "psychological compensation."
D) Never apologize in an adjustment message because doing so will set you up for a lawsuit.
C
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Convert the improper fraction to a whole or mixed number: 
What will be an ideal response?
Which of the following is not an assumption of a cost-volume-profit analysis?
A) Selling price and costs can be accurately identified. B) Selling price and costs remain constant within the relevant range. C) Inventory levels can increase or decrease. D) Selling price and costs behave in a linear manner.
Courts will always permit spoken words to add to or modify the terms of a written contract that appears to be complete
Indicate whether the statement is true or false
Which of the following is true with regard to rising interest rates?
A) Use short-term loans to take advantage of low interest rates. B) Select long-term savings options to lock in current interest rates. C) Use long-term loans to take advantage of current low rates. D) The term of the loan option is not affected by rising interest rates.