As a first step in troubleshooting, and before attempting to establish how to fix a reported computer issue, the technician should question the user about the symptoms to identify the problem as exactly as possible

Indicate whether the statement is true or false


True - No attempt to fix a computer problem is going to be efficient until the problem can be identified with some precision. Example: For a user to simply say that the printer does not work is too broad of a symptom and could result in multiple trips to fix an issue.

Computer Science & Information Technology

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By default, Word 2013 saves your file as a Word document with a(n) _____ extension.

A. .pdf B. .txt C. .rtf D. .docx

Computer Science & Information Technology

The tool that assists you in managing hardware on a network that includes machines that run a diverse mix of operating systems is ________

a. Remote Assistance b. Windows Remote Management c. Remote Desktop d. Windows Remote Shell

Computer Science & Information Technology

The ______ page is similar to the Start webpage.

A. ?New tab B. ?InPrivate window C. semantic web D. ?Reading View

Computer Science & Information Technology

The iterative approach in the software development process indicates that the application will never be fully developed.

Answer the following statement true (T) or false (F)

Computer Science & Information Technology