Which of the following is NOT a factor in patient- and/or family-generated violence in healthcare settings?
a. Feelings of vulnerability
b. Anxiety about treatments or diagnoses
c. Feelings of powerlessness or loss of con-trol
d. Staff rudeness
D
Unlike in other settings, hospital violence differs in that it is usually the result of patients or their family members feeling frustration or anger. This is usually related to feelings of vulnerability, stress, and loss of control that accompany illness. Other factors such as the location, size of the facility, and type of care provided also increase the risk for violence.
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