List the methods of overcoming resistance to change.
What will be an ideal response?
Below are some of the major methods for overcoming resistance to change.
(1) Develop a positive climate for change. Develop and maintain good human relations. Because change and trust are so closely intertwined, the first concern should be to develop mutual trust.
(2) Encourage interest in improvement. Continually encourage creativity. Constantly look for better ways to do things.
(3) Plan. You need a plan to overcome resistance. Don't consider how you would react. What seems very simple and logical to you may not be to the other person. Try to see things from his or her perspective. The next eight methods should be part of your plan.
(4) Give facts. Get all the facts and plan how you will present them. Giving half-answers will only make employees more confused and angry, and hiding things and lying is a disaster. Giving the facts as far in advance as possible helps overcome the fear of the unknown.
(5) Clearly state why the change is needed and how it will affect employees. People want and need to know why the change is needed and how it will affect them both positively and negatively. Be open and honest with employees. If employees understand why the change is needed, and it makes sense to them, they will be more willing to change. It is important to create a sense of urgency to kill complacency and get employees to want to change.
(6) Create a win-win situation. Be sure to answer, "What's in it for me?" When people can see the benefits to them, and/or what they can lose, they are more willing to change.
Involve employees. Employees who participate in developing changes are more committed to them than employees who have changes assigned to them.
(7) Provide support. Be supportive and give as much advance notice and training as possible before the change takes place. Training helps reduce learning anxiety and helps employees realize that they can be successful with the change.
(8) Stay calm. Try not to do or say things that will make people emotional so that you don't create more resistance to change.
(9) Avoid direct confrontation. Trying to persuade people that their facts, beliefs, and values are wrong leads to resistance. Avoid statements that will get people emotional, like, "You're wrong; you don't know what you're talking about." Deal with conflict.
(10) Use power and ethical politics. Power and political skills are commonly used to implement changes.
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