Which of the following is a common customer service CRM metric?
A. Number of marketing campaigns.
B. Number of new prospective customers.
C. Average time to resolution.
D. Revenue generated by marketing campaigns.
Answer: C
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The organization that promotes improvement in quality worldwide is called the International Organization for Standardization
Indicate whether the statement is true or false
Which of the following is true about accounting?
a. Accounting has become increasingly standardized. b. Accounting is a dead discipline; the rules won’t likely change soon. c. Accounting practitioners have no set rules for how to apply accounting. d. FASB consists of 42 board members. e. Use of accounting software is declining.
A bar owner maybe liable to a customer if he gets drunk on the premises and upon
leaving, walks into the path of an oncoming vehicle thereby sustaining personal injuries. Indicate whether the statement is true or false
Using the capital asset pricing model (CAPM), Sun State determined that the required rate of return for a capital budgeting project it is evaluating is equal to 18 percent. If U.S. Treasury bonds yield 7 percent and the market risk premium is 5 percent, what is the project's beta coefficient?
A. 5.50 B. 2.20 C. 5.00 D. 12.50 E. 0.45