An important part of telephone courtesy is listening. Which of the following is NOT an appropriate action when listening?
a. Pay attention to what is being said.
b. Do not interrupt.
c. Use empathy.
d. End the call by saying "bye-bye"
e. Listen to tone of voice.
d
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________ Quickly pick up ringing phones by the fourth ring if possible, and always take a message if you are busy with another call or a patient in the office
Indicate whether the statement is true or false
What position is characterized by a human standing erect, face forward, palms facing forward, arms hanging at the side, with the feet parallel to one another?
A. Dorsal B.Anatomical C.Lateral D.Supine
Some drug manufacturers provide coupons for specific drug products. These coupons can be used for filling which type of prescription?
Narcotic prescription A new prescription A refill prescription An herbal drug prescription
Dr. Cook records the following as part of a history and physical examination: "Patient presents with abdominal pain of seven days' duration. Fever and chills for the last three days. Diagnosis at the time of admission: Rule out appendicitis vs. obstruction of colon." The diagnoses recorded are:
A) admission diagnoses B) differential diagnoses C) primary diagnoses D) secondary diagnoses