The nurse manager approaches the nursing supervisor asking for approval to incorporate 12-hour shifts into scheduling. The supervisor denies the request stating this staffing pattern was used previously with poor outcomes

Question

Which response if made by the nurse may positively influence the supervisor? Select all that apply. 1. ?I agree it was not effective years ago; but other units have now had success with it.?
2. ?What were your specific concerns about the 12-hour shifts before??
3. ?I think that it is unfair to refuse my unit the opportunity to try it based on the past.?
4. ?Why are you so opposed to this method of staffing on my unit??
5. ?If we don?t offer alternate staffing patterns, our unit will remain short staffed.?

Answer 1

1, 2
Explanation: 1. Fogging occurs when there is agreement with part of what was said. Negative inquiry is
effective for clarification. Telling the nursing supervisor it is unfair is incorrect because it is
confrontational in nature. Questioning why the nursing supervisor is opposed to the method is
incorrect because ?why? questions put the listener on the defensive. Telling the supervisor her
decision will certainly cause a staffing problem is incorrect because absolutes promote
confrontation.