A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table
Complaint Frequency
Food taste 27
Food temperature 9
Order mistake 5
Slow service 19
Table/utensils dirty 47
Too expensive 9
Using a classic Pareto analysis, what categories comprise 80% of the total complaints?
A) Table/utensils dirty
B) Table/utensils dirty, Food taste, Slow service
C) Food taste, Food temperature, Order mistake, Slow service, Table/utensils dirty
D) Food taste, Food temperature, Order mistake, Slow service, Too expensive
B
You might also like to view...
India is the world's fastest growing cell phone market with the industry expanding at a rate of 50% annually with 5 million new subscribers added every month. This is an indication of continued private-sector growth
Indicate whether the statement is true or false
Leaders who demonstrate management-by-exception (passive) behaviors ______.
A. inspire followers B. do not look for errors but correct them when they find them C. actively look for errors and correct them when they find them D. avoid leadership activity
Bargaining power of customers is likely to be the highest for markets involving ________.
A. vintage cars B. rare paintings C. limited edition apparel D. industrial products E. patented drugs
Discuss the Foreign Corrupt Practices Act (FCPA) as one of the measures that has been adopted against corruption.
What will be an ideal response?