Roberto recently purchased a new Brunswick Billiards table for his recreation room. The next day after delivery, Roberto noticed a problem with the way one of the pockets was strung. Since it was a weekend, he didn't expect to have it repaired. However, when he called the store to leave a message, someone answered the phone. She gave Roberto a number where he could call a repair representative who would come straight to Roberto's house within an hour. Brunswick Billiards is most likely differentiating itself through

A. support of its level of quality.
B. product support services.
C. a helpline feature.
D. product features.
E. customer requests.


Answer: B

Business

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A) 50,000 B) 25,000 C) 32,000 D) 76,000 E) 43,000

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