Proper specimen collection and patient satisfaction are components of:
a. Quality control
b. Quality assurance
c. Reliability
d. Precision
ANS: B
Quality assurance encompasses everything from the test order by the physician to the reporting of results to the correct patient chart. Quality control involves running control samples using the same methodology as for the patient specimens. Reliability is how well a method maintains both accuracy and precision over time. Precision is the ability to reproduce a result on the same specimen.
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